This year is looking to truly be the year of the Smartphone. Sure, they’ve been around for a while now, but really came into their own with the launch of the iPhone. Now we have Google with their Android OS taking a major stance on the playing field and HTC manufactured Android phones really taking the lead. In fact, we’ve seen a number of customers who were early Smartphone adopters recently switch from iPhone to HTC Android devices. This year we also have Windows Phone 7 making an appearance.
The Blackberry, that mainstay of business mobile e-mail, is starting to get pushed into the background.
However, with all this brilliance comes a true nightmare – “APPS”. Apps (or “Applications”) are rapidly becoming the bane of the IT Department’s life. IT has spent probably the last 10 years fighting the installation of non-company approved software. Sure, it still goes on, but through technology and written policy, it’s now much harder for the perpetrator and much easier for IT to identify.
Suddenly however, we’ve re-lit the fire for these people who almost couldn’t help themselves when it came to installing rogue software on their laptops. We give them a Smartphone, an almost unlimited amount of the most crazy software conceivable and no rules, policies or even guidelines as to what is acceptable.
With the iPhone and Apple, the biggest worries were just time wasting and over-use of data. Apple have a very stringent vetting process for every application in the App Store. It’s probably only a matter of time before someone manages to get some malware in there, but it’s going to be pretty hard. To install Apple apps without the App Store needs some relatively complex hackery to jail-break the phone.
At the other end of the scale we have Google – all open and laid back. Pretty much anyone can put an application into their Marketplace and there’s no checking. When someone downloads an application, it can tell them what data it might request access to on the phone. However, it generally doesn’t matter that it reports it will have access to almost every facet of the phone – people just click “OK”. To download apps outside of the Marketplace just needs a box to be ticked – because Google trusts us to be grown-up and safe about these things. Ha Ha.
The IT Department has no methods to control the app element of the Smartphone. Apple’s AppStore has over 350,000 apps. Android is gaining fast with over 250,000 while Microsoft with Windows Phone 7 have just surpassed the 10,000 level and Blackberry sit at 20,000. Still, that’s over half a million applications at the disposal of the Smartphone owner.
This really came home to roost just last month when the Google Marketplace managed to acquire around 50 or so virus laden apps. Google removed them quickly once the issue was spotted, but still over 200,000 downloads took place before that happened.
The mobile phone virus isn’t a new arrival, but using these readily available apps to carry them is. Unfortunately peoples’ uncontrollable desire for apps and their gullibility will allow this new type of malware to spread easily.
It’s only a matter of time until someone is reporting that all their corporate e-mail, confidential documents or photos of their new product have been hi-jacked off their phone by some innocent app they were “just having a quick look at”. Start to factor in the data costs the company incurs (especially when data roaming abroad) and the nightmare starts to become a bit clearer.
Right now, the only reasonable way to control this is through IT Policy, employee education and some vetting of apps for corporate approval.
Sure, there will be people who will revolt big-time and do their damnedest to still play with the apps and hopefully not get caught. At the other extreme, there will be people who will take this on-board, appreciate the education and the understand the possible impact of not following the policy.
For the full-time and part-time road warriors, mobile communications give them a staggering amount of capability in a very small and easy to use package. Provided the “apps” nightmare can be managed, that should continue to be the case.